Privacy Policy

Privacy Policy

Sebago Distribution ("Sebago Distribution," "we," "our," or "us") is committed to protecting the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, share, and delete personal information when you interact with our website, purchase our products, or communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Contact information, including your name, email address, phone number, and shipping or billing address.
• Business information, including company name and tax information when applicable.
• Order information, including products purchased, payment details, shipping information, and transaction history.
• Account information if you create an account with us.
• Customer support communications.
• Technical information such as IP address, browser type, device information, cookies, and website usage analytics.

How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Provide customer support.
• Communicate regarding orders, returns, and account updates.
• Improve our products, services, and website.
• Prevent fraud and maintain platform security.
• Comply with legal and regulatory obligations.
• Send promotional communications where permitted by law. You may opt out of marketing communications at any time.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, including:

• Payment processors.
• Shipping and logistics providers.
• Technology and hosting providers.
• Customer service providers.
• Marketing and analytics providers.
• Government authorities when required by law.

All third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.

Data Storage and Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we take appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Complete transactions.
• Maintain business records.
• Comply with legal, accounting, and tax obligations.
• Resolve disputes and enforce our agreements.

When personal information is no longer needed, it is securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information in a portable format where applicable.

To exercise these rights, please contact us using the information below.

Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website performance, and enhance security.

You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.